Last Update: 01 December 2020
Hello Africa Travel processes your personal data that we receive from you as part of our business relationship. The information and data concerning you are necessary for the management of your order / your booking and additional services.
Personal data includes your personal details (e.g. name, address, contact details, nationality). In addition, this may include order / booking data (e.g. payment orders), data from the fulfilment of our contractual obligation (e.g. insurance details), advertising and documentation data (e.g. browser records), register data, image and sound data (e.g. telephone recordings), information from your electronic communication with us (e.g. cookies) as well as data for compliance with legal requirements.
Please take note that your user name, e-mail address, or other submissions that you make on this site may contain your real name or other personally identifiable information and, as a result, may appear on this site. Like many platforms, we may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. Information about how advertising may be served on this site (if at all) is set forth below. Hello Africa Travel uses a 3rd party payment gateway called Paystack to ensure your personal and sensitive credit card information is securely stored. Your credit card details are NOT stored on Hello Africa Travel, instead your information is securely stored and encrypted with Paystack.
Use of Data, Purposes and Legal Basis of the Data Processing We process your personal data in accordance with the South African Protection of Personal Information Act 4 of 2013 for the purposes and on the legal basis as outlined below:
a) if you have granted us consent to process your personal data. Any consent given may be revoked at any time with future effect. b) the processing of your personal data is carried out for the order management / your booking and the execution of your orders and all activities required for the operation and management of a tour broker.
For the protection of legitimate interests, as if necessary, within the framework of balancing interests of us or a third party, data may be processed, by us or by a third party, beyond the actual fulfilment of the contract, in order to safeguard legitimate interests e.g. direct customer approach procedures and review and optimisation of needs analysis, advertising or market and opinion research, telephone records (e.g. customer support, complaints); consultation of and data exchange with credit agencies for the identification of default risks; measures for business management and development of services and products; measures for protecting employees, customers and property; measures for prosecution.
We will transfer your data to the operator who will carry out the trip you booked. Your data may therefore be transferred to a party located outside of South Africa (a “third country”), if the operator you chose resides in a third country and / or the trip takes place in a third country. We do not guarantee that the scale of data protection in a third country reaches the same level of protection as within South Africa. By choosing an operator in a third country / a trip that takes place in a third country you are aware of the fact that the transfer of personal data to a third country is necessary for the performance of the contract between you and Hello Africa Travel and / or the implementation of pre-contractual measures taken at your request, and / or necessary for the conclusion or performance of a contract concluded in your interest between Hello Africa Travel and the operator. We share personal data with advertising partners, including your email address, as part of the marketing of our services through third parties (to ensure that relevant advertisements are shown to the right audience). We strive to only share email addresses in hashed form to enable the matching of your email address with an existing customer database so that your email address cannot be used for other purposes.
Hello Africa Travel processes your personal data for the duration of the entire business relationship (from the initiation, performance until the termination of the contract) and furthermore according to the legal safe-keeping and documentation obligations, must be taken into consideration for the data storage period.
You have the right to obtain information regarding your data or to limit its processing or to correct, delete it, the right of objection against processing and the right to data portability. Furthermore you have the right to revoke any consent given at any time with future effect.
As far as the data processing is legitimated you have the right to object to the use of your data. You can exercise these rights by sending a message using one of the contact options provided on our contact page.
Complaints can also be sent to the South African Information Regulator https://www.justice.gov.za/inforeg/
We do not allow persons who are ages eighteen or younger to become members of this site.
We provide you with the ability to edit the information in your account by signing into your Account. You may request deletion of your user account by contacting us. Content or other data that you may have provided to us and that is not contained within your user account, such as posts that may appear within our forums, may continue to remain on our site at our discretion even though your user account is deleted. Please see our Terms and Conditions.
If you have any questions about this Policy or our platform, please feel free to Contact Us.